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Customers Who Actually Bought Something Are Getting Our Abandoned Cart Messages. What's Going On?
Customers Who Actually Bought Something Are Getting Our Abandoned Cart Messages. What's Going On?

What does it mean if a customer who completed a purchase is getting an abandoned cart email?

Gilad Sugarman avatar
Written by Gilad Sugarman
Updated over 6 years ago

Inconceivable!

OK, it happens, but it's pretty rare.

This happens when the traffic on your site spikes (normally a very positive thing) but it sometimes means that our code (usually johnny on the spot) simply couldn't load fast enough, something on your site could be preventing our code from loading.

In either case, we're on it. Submit a ticket or email us at support@Datacrushers.com and we'll share it with our super duper special safeguarded solution.

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